Privacy Policy

Last updated: October 2025

WayOn.ai ("WayOn", "we", "our", or "us") provides a platform that connects customers with independent service providers. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website and mobile applications. We comply with the requirements of Apple App Store Review Guidelines, Google Play Developer Policies, GDPR, and CCPA.

1. Information We Collect

A. Information You Provide

• Account Information: name, email address, phone number.
• Service Request Details: descriptions, images, location where service is needed.
• Provider Information: services offered, pricing, verification documents, profile photos.

B. Information Collected Automatically

• Location Data: approximate or precise location (only with permission).
• Device Information: IP address, device model, operating system, app version.
• Usage Data: pages viewed, features accessed, performance metrics.
• Crash and Diagnostic Data: to improve app performance.

C. Information From Third Parties

• Analytics tools
• Payment processors
• Identity verification partners (for providers)

2. How We Use Your Information

• To create and manage your account
• To match customers with nearby providers
• To process service requests and notifications
• To verify provider identities and maintain platform safety
• To analyze usage and improve features
• To comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We share information only when necessary:

• With Service Providers: when you request or book a service.
• With Customers: when you offer or accept a job (provider profiles only).
• With Third-Party Vendors: payment processors, analytics partners, cloud hosting.
• For Legal Reasons: in response to subpoenas, law enforcement requests, or legal processes.

4. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, and maintain platform integrity. Users may request deletion of their account and data by contacting support.

5. Your Rights

Depending on your region, you may have rights including:

• Access to your data
• Correction of inaccurate information
• Deletion of your data
• Opt-out of certain data uses
• Data portability

You may exercise these rights by contacting support@wayon.ai.

6. Cookies & Tracking

WayOn.ai uses cookies and similar technologies to analyze site traffic and enhance user experience. You may disable cookies in your browser settings.

7. Children’s Privacy

WayOn is not intended for users under the age of 13, and we do not knowingly collect data from children.

8. Security

We use modern encryption technologies, access controls, secure cloud infrastructure, and continuous monitoring to protect your data. No system is completely secure, but we follow industry best practices.

9. International Transfers

Your information may be stored or processed in regions outside your country. We follow GDPR and international compliance requirements for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page. Continued use of WayOn.ai constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or requests related to this Privacy Policy, please contact us at:

Email: support@wayon.app

Website: https://wayon.ai